Frequently Asked Questions
How much does the Postmaster’s Riddle game cost?
$42+ HST per person. Students and seniors (55+) are $35 + HST person.
Groups of six or more, receive a special per person rate. See online booking for details.
Is there a minimum number of people who can play? What is the maximum number of players?
We recommend 6-8 players for the Postmaster’s Riddle game. If you’re up for a challenge, you can book with a minimum of 4 people. Some puzzles require 4 people to solve. We do not allow more than 10 people, or less than 4, to play at one time.
What age do the players need to be?
We recommend that the players be 13 years of age or older. Younger players are welcome to join their family or group, but may find the puzzles to be challenging. All participants will pay the regular pricing, regardless of age (student and senior rates available).
How do I book/reserve my game?
All of our bookings are completed online on our website. Click here to check the availability of time slots for Escape the Old Post. All modifications and changes to your game booking are also completed online before you and your team arrive.
What if I need to cancel or reschedule my game?
We require 48 hours notice if you need to cancel or reschedule your game. Cancellations, re-scheduling and other modifications to your booking should be completed online. Check your confirmation email for links to modify your booking.
Can I change the number of players once my game has been booked?
Yes, you can add players to a maximum of 10 people. All booking changes and additional player fees must be paid in advance of arriving at Escape the Old Post.
Do you offer group rates or bookings for special events?
For special group rates, please contact firstname.lastname@example.org for more information.
Is there a room we can rent before or after our game? What can we do before or after we play?
Yes, if you are looking for a private area for your group, please contact us at 519-510-2222. We can assist with this as well as connect you with the Café at the Old Post to arrange potential food and beverage options. You are also welcome to bring your own food and beverages.
Before or after you play, there are many other local experiences that we suggest to enhance your time. Ask your Gamemaster or other staff members and they will be happy to give you some suggestions. You can also visit the Town of Minto website for more details on local attractions and events, restaurants, accommodations and more.
How long is each game?
Each game will be a maximum of 90 minutes to complete. The introduction will take about 10 minutes and after the game we’ll have some time to chat and take a picture of your group. You can expect to leave Escape the Old Post at the latest 2 hours after your booked time begins.
Does the room have any scary elements or require physical effort?
Our game focuses primarily on the mental challenge of solving puzzles. The experience is not intended to be scary. There are some narrow walkways and spaces that you may find challenging. You are never locked in or confined to a space – there are always distinct exits. There may be light lifting, twisting, turning, reaching, stepping up or down, or kneeling to solve or find clues. There may be some elements that may not be suitable for children under the age of 13.
Can I bring my phone/ bags/packs into the game?
No. We do not allow ANY technology to be brought into the game. There will be a safe place to lock up your cell phones and belongings.
Do you give us hints if we get stuck on a puzzle?
Staff members will be monitoring your game and will assist you with clues if your group asks for assistance.
Is there surveillance?
All game areas and public spaces have cameras. Cameras in the game zone allow us to observe your progress and assist you directly if your team requests a clue or other help. Surveillance also helps ensure the safety of you and your team.
Is everything in the room part of the challenge?
No. Items such as fire extinguishers, sprinklers, ducts, and some fixtures/furniture may not be touched. These items will be clearly marked and will be discussed during your team’s game orientation.
Can I leave the room to go to the bathroom?
We have washroom facilities within the game playing zone. If for any reason you require leaving the game, the game will continue. You are not permitted to return to the game and no discounts and refunds will be given.
How often do you change the game/puzzle?
We will announce any new games or changes on our website and via social media.
How should I dress to play your games?
Please dress comfortably, in clothing that allows you to move comfortably, search, bend down and solve puzzles.
Are we actually locked in the room?
No, the door will not be locked. You can leave at any time though you are not permitted to return. If you exit, no refund or discount will be given.
Can participants be refused entry to the room?
Yes. For safety and insurance reasons, if it appears that a participant is intoxicated or behaving inappropriately, they will be refused entry. For everyone’s safety, we maintain the right to refuse any person(s) from entering our premises and/or the game room and no refund will be given.
Where should I park/how do we access Escape the Old Post?
Escape the Old Post is located on the 3rd floor of the historic former Harriston post office, in the centre of downtown Harriston. You can find directions here.
There is street parking in front of the building, and a free parking lot located behind the building. You can park outside of Escape the Old Post and enter through the doors on the right at the front of the building. Your gamemaster will meet you in the Armory (first floor) just before your game.
Are your games suitable for pregnant people, those with health conditions, or people on crutches?
You are required to sign a waiver prior to the start of your game. When you sign your waiver, you release us from any liability. You are to use your own judgement. As indicated on the waiver, any health conditions that may affect your participation should be disclosed to staff.
Is Escape the Old Post wheelchair accessible?
We have one game that is located on the 3rd floor of the building. Due to the building’s age and heritage designation, the building does not have an elevator. We apologize for any inconvenience.